This hard reset with iTunes also worked on a locked iPad
Procedure to factory reset a 2012 iPod version 4.2.1, Model: MB528LL:First, make sure iPod is somewhat charged
Start iTunes on PC
Turn off iPod
Hold iPod home button while plugging USB cord into computer
Look for iPod icon in iTunes
On iTunes, click restore iPod
If get pop up message about DFU and restart, shutdown iPod
Restart iPod by holding down power button and home button.
iTunes should recognized the iPod
On iTunes, click restore iPod
Wait while iTunes is "Restoring iPod software...", "Verifying iPod restore...", et. al.